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DHL eCommerce introduces same-day metro delivery service

Released at: 08:53, 31/05/2018

DHL eCommerce introduces same-day metro delivery service

Photo: DHL

DHL Parcel Metro Same Day provides Vietnamese online retailers with same-day deliveries through DHL's digital platforms.

by Hong Nhung

DHL eCommerce, a division of the Deutsche Post DHL Group, announced on May 30 the introduction of DHL Parcel Metro Same Day in Ho Chi Minh City and Hanoi. The service allows Vietnamese online retailers to offer same-day delivery to customers in both cities with real-time tracking and rescheduling of deliveries through DHL’s digital platform. 

The service uses an “elastic delivery” concept, where DHL taps into a varied set of delivery service providers. This allows deliveries to be fast and flexible while allowing same-day service to remain affordable for retailers.

“Vietnam remains an exciting market for us with immense potential, as Ho Chi Minh City is forecast to be the second fastest-growing Asian economy by 2021, with predicted annual growth of 8 per cent,” said Mr. Charles Brewer, CEO of DHL eCommerce. “With about 30 per cent of the Vietnamese population expected to shop online by 2020, demand for e-commerce parcel deliveries will only increase.”

“Globally, the demand for same-day delivery is expected to grow 43 per cent till 2025 and capture a 22 per cent market share of domestic B2C delivery by then,” he went on. “While the number of e-commerce parcel deliveries continues to soar, urban consumers are at the same time expecting instant and same-day delivery amid growing pressure from congestion, overtaxed infrastructure, and costs. DHL Parcel Metro Same Day’s urban-friendly and flexible same-day delivery service aims to relieve last-mile pressures while providing retailers with fast, flexible, visible and reliable deliveries necessary to build consumer trust.”

DHL Parcel Metro Same Day adds to DHL eCommerce Vietnam’s existing nationwide domestic delivery service, supported by its fleet of vans and bikes and regular air and road connections between hubs for next-day delivery in Ho Chi Minh City, Hanoi and other primary markets. Coupled with its growing network of over 200 DHL ServicePoints, DHL eCommerce provides vendors and customers with convenient pick-up and drop-off locations around the country. 

DHL eCommerce will also offer its fulfillment services along with DHL Parcel Metro Same Day, to provide retailers with a localized e-commerce solution, allowing them to store their inventory closer to their consumers and to deliver parcels to their shoppers faster and more efficiently. 

“Vietnam’s e-commerce market will grow at 32 per cent CAGR from 2018-2022, according to Euromonitor, and consumers - particularly millennials and the urban population - are increasingly expecting instant and same-day deliveries for their online purchases,” said Mr. Thomas Harris, Managing Director of DHL eCommerce Vietnam. “For a great customer experience, retailers need not only fast and reliable delivery services but also a personalized and seamless digital experience that inspires customer confidence from the very first click. DHL Parcel Metro Same Day’s customizable designs and Application Programming Interface (APIs) make it even easier for Vietnamese e-tailers to provide their customers with a seamless delivery experience and win their trust.” 

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