18:54 (GMT +7) - Saturday 17/08/2019

Business

Mat Bao BPO & SamKoo partner in business process outsourcing

Released at: 13:28, 08/06/2019

Mat Bao BPO & SamKoo partner in business process outsourcing

Photo: Mat Bao

Two look to develop business process outsourcing in Vietnam and elsewhere.

by Khanh Chi

Vietnamese ICT company the Mat Bao BPO JSC, a subsidiary of the Mat Bao Group, and South Korea’s Samkoo Inc. signed a cooperation agreement recently on exploiting the business processing outsourcing service market in Vietnam and other markets.

Business process outsourcing (BPO) is the practice of contracting a specific work process or processes to an external service provider. Such services can include payroll, accounting, telemarketing, data recording, social media marketing, or customer support.

Outsourcing these services enable companies to focus on their core businesses, cut costs, and improve efficiency. Accordingly, Samkoo will transfer know-how to MatBao BPO as well as invest an undisclosed sum.

Mr. Le Hai Binh, Chairman of Mat Bao, said its target is to develop into the top company in the local BPO industry. “The BPO market in Vietnam has grown at 25-35 per cent annually over the past decade, and it still has great growth potential,” he said. “The global BPO services market is expected to grow to $52 billion by 2023.”

“Mat Bao BPO is one of the best BPO services providers in Vietnam,” said Mr. Dong Il Bum, Managing Director of Samkoo. “I believe it will be a good partner in promoting the development of the BPO services market in Vietnam to enable it to catch up with the world market.”

Ms. Luong Tu Anh, Director of Mat Bao BPO, emphasized that through connections with the Korea Trade-Investment Promotion Agency, the two companies carefully learned about each other for almost two years before deciding to cooperate.

“We have many similarities in business culture and in setting service quality as the top priority, as well as our complementary strengths,” she said. “I believe that the partnership will not only bring benefits to customers, staff, and shareholders, but also provide more jobs and contribute more to society.”

Samkoo is one of the leading BPO companies in South Korea with 30,000 workers and provides a variety of outsourcing services.

Established in 2014, Mat Bao BPO is among the fastest-growing BPO companies in Vietnam. It has more than 3,000 staff around the country.

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