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Grab introduces hotel bookings

Released at: 18:26, 11/05/2019

Grab introduces hotel bookings

Photo: Grab

App partners with online booking platforms to enhance the travel experience.

by Hong Nhung

Grab, Southeast Asia’s leading O2O mobile platform, officially launched hotel bookings with GrabHotels on May 9 for customers in Vietnam.

Grab customers can now book hotels and other accommodation on Agoda and soon on Booking.com directly via the Grab app and with a special preferential rate. Comparing prices of millions of accommodation providers, from luxury hotels to affordable guesthouses and from short-term rental apartments to resort villas, is now much easier as well.

“Tourists are our key customers,” said Mr. Jerald Singh, Group Head of Product and Design at Grab. “With more and more people in Southeast Asia traveling, the launch of GrabHotels continues to demonstrate our commitment to bringing essential services to customers as a leading super app in Southeast Asia.”

“The service also extends the list of services and incentives we offer to travelers, including airline miles redemptions and customer loyalty programs that are more diverse than any other O2O platforms, discounts on lounge services and dining outlets at major Southeast Asian airports, and pick-up points exclusively for Grab at airports in Indonesia and the Philippines.”

More utilities and incentives will continue to be integrated into GrabHotels’ service from now until the end of the year. Customers will receive a free personal accident insurance package when traveling with each booking and insurance for delayed flights, and can also enjoy the benefits when travelling with Grab. They will also be able to use Moca e-wallet, accumulate GrabRewards bonus points, and use coupons from GrabRewards for Hotel services on the Grab platform in the future.

“The hotel booking service is ideal for young people, ‘shifting’ and exploring travelers, and families looking for deals when booking accommodation,” Mr. Singh said. “Collaboration between Agoda, Booking.com, and Grab allows customers to easily find suitable and affordable accommodation anywhere in the world.”

“Agoda is excited about creating travel trends, using technology to help customers, wherever they are and wherever they want to go, and offering diverse options at a reasonable price,” said Mr. Damien Pfirsch, Vice Chairman, Strategic Partnership & Programs, at Agoda. “Working with Grab, we have the same goal to bring more convenience and new opportunities to customers and make travel easier for Southeast Asian citizens.”

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