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Got It launches first on-demand Expert Service Cloud for analytics

Released at: 16:03, 23/05/2019

Got It launches first on-demand Expert Service Cloud for analytics

Image source from Got It

Querychat taps experts and the Google BERT NLP to create deep learning AI for SQL Data Warehouses.

by Hoang An

Got It, an on-demand expert platform and artificial intelligence (AI) innovator, launched Querychat for cloud data warehouses, starting with Google BigQuery, on May 22.

The first on-demand Expert Service Cloud for analytics, Querychat creates a scalable and elastic pool of vetted analytics experts to add business intelligence (BI) team capacity with usage-based pricing, and automatically delivers deep learning training data into a natural language processing (NLP) AI system.

“Analytics tools and cloud data warehouses are extremely sophisticated products,” said Mr. Peter Relan, Chairman and CEO of Got It. “We help users get ten times more value from these products by empowering them to collaborate with our Querychat analytics experts anytime, just as we do for Microsoft Excel and Google Sheets users with Excelchat. Our on-demand platform with an analytics Expert Service Cloud now also gives line-of-business users and BI teams access to vetted analytics experts within 30 seconds for a 20-minute chat messaging workflow to help them create the right query or dashboard.”

He added that BI teams can now scale easily to handle unlimited requests, via a low-cost, usage-based pricing model. “Plus, we are solving the single biggest problem in machine learning: quickly getting the training data needed to build and train a company schema-specific AI model,” he said.

Got It takes advantage of the advanced, full-sentence NLP in Google BERT, which is already pre-trained on a massive English corpus of 3.5 billion words. Leveraging BERT transfer learning for NLP and the data exhaust from user-expert chat conversations to train Got It’s deep learning AI model, Querychat breaks the constraints of keyword search-based, auto-complete Q&A available today.

Big Steps for Google BigQuery & the Columnar Cloud

Either from the Querychat TrueNLP AI or an on-demand Querychat expert, BI teams using columnar data warehouses in the cloud now have a way to guarantee answers to questions instantly, empowering marketing, operations, business, and product managers to ask ad-hoc questions in plain English sentences.

By only providing access to the data warehouse schema and not relinquishing control of or access to the data, companies are able to ensure data privacy while avoiding the long installation and configuration time issues of existing solutions. BI teams also get a workflow to verify Querychat results.

Currently, Querychat supports Google BigQuery cloud data warehouses carrying Google Analytics and Salesforce CRM data. Got It plans to extend Querychat support to the Azure Cloud Data Warehouse and other environments in 2019.

Delivering product usage and engagement help for software products rather than traditional technical support, Got It has built the world’s largest on-demand expert service cloud with over 10,000 vetted, trusted experts from more than 79 countries and territories and hosted millions of chat messaging sessions already on the Got It Platform for products like Microsoft Excel, Google Sheets, and columnar data warehouses.

Spun out from Mr. Relan’s YouWeb incubator and backed by the Capricorn Investment Group and Kinzon Capital, Got It is headquartered in Silicon Valley with an R&D group in Vietnam.

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