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DHL eCommerce launches ServicePoints

Released at: 08:55, 22/11/2017

DHL eCommerce launches ServicePoints

DHL Service Point in HCMC. Photo: DHL eCommerce.

Freight forwarding giant expands service across Vietnam, offering additional delivery choice and convenience to customers.

by Hong Nhung

DHL eCommerce, a division of the world’s leading logistics company, the Deutsche Post DHL Group, has launched a nationwide network of ServicePoints, enhancing its already successful and rapidly growing domestic delivery network, which was launched in July. The new service offers considerably more choice and convenience for e-tailers and consumers.  

The ServicePoint network allows Vietnam’s e-tailers to easily process domestic parcels at convenient and easy to reach locations and deliver to their online customers the very next day in Ho Chi Minh City, Hanoi, and Tier 1 cities, and between two to seven days in the rest of Vietnam. While the majority of shoppers still receive door-to-door deliveries, they can now choose to pick up their orders from the very same and easily reached retail locations.

“Vietnam’s e-commerce sector is expected to grow seven times its current size and the number of parcels each day is expected to grow 26 per cent by 2020,” said Mr. Thomas Harris, Managing Director of DHL eCommerce. “Since we launched in July, we have seen fantastic growth, which tells us that our customers love our service, and we will continue to launch new services and solutions that exceed our customers’ expectations and ensure we continue to ‘deliver the smile in the last mile’.”

DHL eCommerce has already launched more than 100 ServicePoints and will continue to rapidly expand to more than 1,000 in the coming months.

E-tailers can register with DHL eCommerce and simply deposit shipments at the nearest ServicePoint and have their shipments processed in less than a minute without any paperwork. ServicePoint operators manage the processing and handover of all parcels with a single mobile app, while their shoppers will receive shipment confirmation via SMS and email. Shipment track-and-trace, cash on delivery, and shipment insurance services are also available.

“Vietnam has more than 600,000 SMEs, comprising 97.5 per cent of the country’s total number of companies and contributing more than 40 per cent of GDP,” Mr. Thomas added. “These enterprises need a convenient and effective solution to quickly deliver their products to their customers. Beyond high quality and reliable delivery, we want to offer greater convenience and choice for sellers to help them grow their e-commerce business.”

Expanding the ServicePoint network is a strategic move by DHL eCommerce after its major investment in launching the Domestic Delivery network in Vietnam this year. The investment also includes a fleet of vans, bikes, and electric motorcycles, in line with the Deutsche Post DHL Group’s recent announcement to reduce its logistics-related emissions to zero by 2050.

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