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DHL eCommerce launches new delivery operations

Released at: 09:28, 18/07/2017

DHL eCommerce launches new delivery operations

Mr. Charles Brewer, CEO, DHL eCommerce. Photo: DHL Vietnam.

Logistics giant announces new e-commerce delivery service network in Vietnam, using electric motorbikes.

by Hong Nhung

DHL eCommerce, a division of the world’s leading logistics company, Deutsche Post DHL Group, launched nationwide domestic delivery operations in Vietnam on July 17 in Ho Chi Minh City.

The domestic delivery network will offer a high-quality delivery service throughout Vietnam and a range of services tailored for the booming e-commerce industry, helping small, medium, and large-sized e-tailers and marketplaces increase their share amid the rapidly growing e-commerce segment in the country.

“Vietnam’s e-commerce market represents huge and relatively untapped potential for local retailers, e-tailers, and marketplaces: in 2016, total e-commerce spending hit $1 billion despite barely over 50 per cent of the population being online,” said Mr. Charles Brewer, CEO of DHL eCommerce. “With e-commerce spending expected to grow at around 23 per cent per year between now and 2020, local e-tailers need scalable, high-quality logistics solutions with nationwide coverage more than ever before.”

DHL eCommerce Vietnam offers domestic delivery nationwide across the country, managed by hubs and depots strategically located throughout the country. Its fleet of vans and motorbikes, coupled with regular air and road connections between its hubs, will support next-day delivery in Ho Chi Minh City, Hanoi, and other primary markets.

“Our new domestic delivery service brings to Vietnam DHL’s extensive experience in designing comprehensive logistics networks, coupled with tailored e-commerce solutions to tackle some of the most pressing road blocks to e-commerce growth,” Mr. Brewer said. “With e-commerce, consumers are increasingly expecting greater choice, convenience, and control in their delivery experience and we aim to deliver a smile in the last mile by providing an amazing and customer-centric delivery solution.”

When using the network, local e-tailers can easily assign shipments requiring cash-on-delivery services through DHL eCommerce’s online portal, allowing for faster remittance and simpler management of shipment information. Consumers will also be able to open, check, and return goods at the point of receipt thanks to DHL’s Open Box Delivery service, better aligning the online shopping experience with their preferred purchasing habits.

“Only 15 per cent of Vietnam’s e-commerce shoppers paid online in 2016, making cash-on-delivery a must-have feature for e-commerce to succeed,” said Mr. Thomas Harris, Managing Director of DHL eCommerce Vietnam. “That, combined with concerns about the hassle of returns and refunds, has made growth an uphill battle for many local e-tailers. We recognize that having a fast and reliable delivery service won’t solve these issues alone, which is why we’ve tailored our nationwide network to seamlessly handle cash payments with next day cash remittance and returns to take the burden off local e-tailers so they can fully focus on growth and customer experience.”

In line with the recent DPDHL Group’s announcement to reduce all logistics-related emissions to zero by 2050, DHL eCommerce has begun deploying the use of electric motorbikes in its domestic delivery operations in Vietnam. The current fleet of vehicles includes a range of electric motorbikes and the company will be exploring plans to roll out more as part of its GoGreen commitment.

“Practical innovation lies at the core of our domestic delivery networks all around Southeast Asia, and Vietnam is no exception with its fleet of environmentally-friendly electric motorbikes already in action on the streets,” Mr. Harris said. “Coupled with advances in technology, we are optimistic that environmentally-friendly delivery methods such as electric vehicles will be the future of domestic B2C delivery and we’re pleased to be able to introduce this into Vietnam.” 

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