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Vietnam Airlines busy in e-commerce

Released at: 07:11, 12/07/2018 BUSINESS SPOTLIGHT

Vietnam Airlines busy in e-commerce

Photo: Vietnam Airlines

Ticket purchases and payments made increasingly easier with national flag carrier's e-commerce moves.

by Ngoc Lan

Vietnam Airlines made a series of moves on www.vietnamairlines.com and its app at the end of June to affirm its position in the e-commerce revolution.

Those familiar with using e-wallets such as Momo and VNPAY are now able to pay for tickets through QR Pay, which is simple, saves time, and bolsters card information security.

Customers can enjoy the convenience of booking tickets through its hotlines 1900 1100 and 1900 1800 as they do not have to go to a ticket office to pay. Passengers need only visit the carrier’s website or use internet banking or ATMs to pay.

They can now buy a ticket and book their seating quite easily, and payment upgrades are on the way via smartphones.

Mr. Nguyen Quang Trung, Head of Sales and Marketing at Vietnam Airlines, said Vietnam’s aviation sector has made remarkable progress during the e-commerce revolution. “Vietnam Airlines is ready to bring the most affordable booking options and payment options to every customer,” he added.

A recent survey by Kantar Media Vietnam in four major cities - Hanoi, Ho Chi Minh City, Da Nang and Can Tho - revealed that 84 per cent of their population use the internet every day and the time spent online is higher than the time spent watching TV.

Mobile phones have become the leading device for people to go online. The average daily internet use on mobile phone in the four cities is two hours and 52 minutes, two hours and four minutes, one hour and 52 minutes, and two hours and eight minutes, respectively. In terms of gender, 100 per cent of women aged 20 to 29 use mobile phones and 98.7 per cent of men in the same age group.

Ms. Tran Thi Thanh Mai, General Director of Kantar Media, said that 75 per cent of mobile phone users in Ho Chi Minh City, Da Nang, and Can Tho spent VND200,000 ($8.8) per month on their phone bill, while Hanoi users spent VND600,000 ($26.6).

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