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Banking & Finance

Tien Phong Bank (TPBank) will pilot 24/7 online banking

Released at: 16:00, 08/02/2017

Tien Phong Bank (TPBank) will pilot 24/7 online banking

Photo: Duc Anh

TPBank is the first bank in Vietnam to use this technology.

by Hai Van

Tien Phong Bank (TPBank) will be testing 24/7 online banking.

TPBank will deploy LiveBank models widely in early 2017 to change traditional banking trading.

General Director of Tien Phong Bank Nguyen Hung said that TPBank started to apply LiveBank in Hanoi and Ho Chi Minh City in late 2016. They had been preparing for this for a long time now.

TPBank’s LiveBank is a new bank model used around the world. Some countries and territories such as Germany, Japan, Turkey, and Hong Kong (China) already use it. Singapore is the only one in Southeast Asia that uses this bank model. TPBank will be the first bank in Vietnam to apply 24/7 online banking.  

“Online banks will grow strongly in the coming times,” Mr. Hung forecasts, “the concept of transactions at traditional bank branches will gradually be replaced by online transaction services and equipment will replace tellers."

LiveBank combined features of basic banks with Video Teller Machine online to support its customers.

Customers have only tried out basic transactions such as cash withdrawals and account inquiries. TPBank LiveBank serves basic needs such as transactions paid in cash, electronic banking including bank transfers, payment services, queries, term deposits registration of products and services of banks and many other services at present.  

It’s easy to use TPBank LiveBank. After choosing a transaction, an image of a teller appears and carefully guides you until the transaction is finalized. Its aim is to help customers feel as comfortable as doing a transaction at an actual counter.

Two 24/7 TPBank LiveBanks have launched at Lang Hoa Lac Industrial Park  and No.54 Bat Su Street, both located in Hanoi. There are two TPBank LiveBanks in Ho Chi Minh City. They are located at Hung Vuong Plaza (District No.5) and Hai Au Building (39 Truong Son Street, Tan Binh District).

Mr Hung also believes that in late 2017, TPBank will have  50 LiveBanks to meet demands from its customers. Moreover, TPBank will also improve the quality of its services. This is just one of TPBank’s new development strategies for the future.

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