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Banking & Finance

Hanwha Life Vietnam opens 100th customer service center

Released at: 15:15, 17/08/2017

Hanwha Life Vietnam opens 100th customer service center

Photo: Hanwha Life Insurance Vietnam

Latest center, in Quang Ngai province, opened four months ahead of schedule.

by Linh San

Hanwha Life Vietnam has announced the opening of a new General Agent Office in Duc Pho town, Quang Ngai province as part of its network development plan for this year, bringing its total number of customer service centers to 100 nationwide. The opening of its 100th customer service centers comes four months ahead of schedule and is an important milestone for the insurer in improving its distribution network, providing better customer care, and increasing its presence in Vietnam’s life insurance market.

Its customer service center network covers Vietnam’s northern, central, and southern regions.

Mr. Back Jong Kook, Chairman of the Board of Directors and General Director at Hanwha Life Vietnam, said the network expansion will give local people convenient access to the company’s insurance products and services and will help boost the company’s business performance.

“Hanwha Life Vietnam continually aims to become one of the leading quality life insurance companies and we will continue to expand our customer service centers while increasing the size of our existing offices,” he said.

The 100th customer service center opened four months earlier than planned thanks to careful preparations in expanding the network and efficient business performance since the beginning of this year. Hanwha Life Vietnam’s latest business results reveal that, by the end of the second quarter of 2017, it had VND301 billion ($13.2 million) in new premiums this year, up 59 per cent year-on-year. It employs 28,000 consultants serving more than 200,000 customers.

2016 was the first year the company recorded profit after eight years in Vietnam, of VND12 billion ($527,994).

Hanwha Group, founded in 1952, is one of the Top 10 enterprises in South Korea and a “Fortune Global 500” company. It has 56 domestic affiliates and 226 global networks in three major sectors: manufacturing and construction, finance, and services and leisure. With a track record of more than 60 years of industrial leadership, Hanwha’s manufacturing and construction businesses encompass a broad range of fields: chemicals and materials, aerospace and mechatronics, total solar energy solutions, and global construction.

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